At Sellwander, customer satisfaction is our top priority. We strive to provide an exceptional online shopping experience. We offer high-quality products and reliable international shipping. If you are not entirely satisfied with your e-commerce purchase, we are here to help. Our transparent Refund and Returns Policy ensures a secure refund process.
Your Refund and Returns Policy Window
Our standard Refund and Returns Policy lasts 30 days from the date of delivery. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a full refund or exchange. Therefore, we encourage all customers to inspect their items immediately upon arrival.
Eligibility Requirements for Returns and Refunds
To ensure a valid e-commerce return under our Refund and Returns Policy, your item must meet specific criteria:
You must keep the item unused, unwashed, and in its pristine condition.
You must return the item in its original, undamaged packaging.
Health, hygiene, or safety regulations exempt several types of goods from being returned.
The Secure Refund Policy Process
Our international fulfillment center must first receive and inspect your returned package. After our quality assurance team approves it, we will send you an email notification. This email will notify you of the approval or rejection of your secure refund under our Refund and Returns Policy.
If we approve your request, we will process your refund immediately. A credit will automatically appear on your credit card or original payment method. This usually takes within 5 to 10 business days, depending on your financial institution. Furthermore, you can securely track your transactions and financial protection guidelines via PayPal.
Late or Missing Store Refunds
If you haven’t received your refund within the expected timeframe, please follow these steps: First, check your bank account or payment processor statement again. Second, contact your credit card company. It may take some time before they officially post your refund. Third, contact your bank, as processing delays are common before a refund appears. If you have completed all of these steps and still have not received your funds, please contact our global support team at taste-and-sell-collective@sellwander.com.
International Shipping and Return Policy Costs
To initiate an international return, please visit our Contact Us page. Our support team will guide you and provide the correct return shipping address.
Moreover, customers must pay their own shipping costs for returning items. We strictly do not refund shipping fees. If you receive a refund, we will deduct the original cost of shipping from your total refund amount. For global orders, we highly recommend using a trackable shipping service or purchasing shipping insurance.